If you make a payment in error, for example, click on payment button more than once by accident, we will refund the payment made in error.

If you change your mind before we begin work on your project, we will refund your full payment; however, ordering a translation is not like buying a television.  You can`t just take it back for a refund.  It is more like having your house painted.  Once the painter starts work, if you change your mind, you have to pay the painter for the work he has completed.

If you change your mind after we have started work on your project, we will not be able to provide you with a full refund because we will have to pay the translator for work completed up to that point.  If the translation is completed, we can only refund that portion which applies to proofreading, formatting and administrative costs.  Please note that the largest portion of your payment is for translation.

If the certified translation is fully prepared, there can be no refund because all work is done and all workers have to be paid.

If after you receive a translation, you are not completely satisfied with a translation for which you have paid please see our guarantee page. 

All sales are final.

If you have any questions, contact us.